WEEKLY UPDATE: Coinbase Users Are Getting Scammed—And Locked Out. What’s Going On?

Plus Video update from Eric on the current market action and the FDIC releases new info on operation choke point 2.0

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THE PHENOM CRYPTO LETTER

GM,

Welcome to this week’s Phenom Weekly Update, where the crypto world is keeping us all on edge—this time, thanks to security scares, market volatility, and, of course, politics. Coinbase is dealing with some concerning security issues, reminding everyone why self-custody still matters. Meanwhile, Eric has dropped a fresh market update, breaking down the latest price action and what’s next. And just when things were getting stable, Trump’s new tariffs are shaking up the markets, proving that macro still matters (even in crypto). Let’s get into it!

Jump to :

Coinbase’s Security Problem: Users Keep Getting Scammed, and It’s Not Getting Better 

Ah, Coinbase—the golden child of U.S. crypto exchanges, beloved by regulators, institutions, and anyone who enjoys paying top-tier fees for the privilege of using a “safe” platform. Except, as a recent investigation highlights, that safety is starting to look a little... questionable.

Over the past few months, a growing number of Coinbase users have found themselves locked out of their accounts. The reason? An aggressive risk model designed to combat the other problem Coinbase has: users getting scammed out of hundreds of millions of dollars every year.

The Scam Playbook: Spoof, Phish, Steal

This isn’t your run-of-the-mill “send me one ETH and I’ll send back two” Twitter scam. We’re talking about sophisticated social engineering attacks that have netted at least $65 million in just two months, and that’s only based on data scraped from on-chain analysis and DMs—so the real number is likely much higher.

Here’s how it works:

  1. Fake Coinbase support calls – Scammers spoof Coinbase’s phone number and use leaked personal data to make their targets believe their account has been compromised.

  2. Phishing emails that look exactly like Coinbase’s – They even include fake case IDs to seem legitimate.

  3. Redirects to cloned Coinbase sites – Victims think they’re logging in securely, but in reality, they’re handing over their credentials.

  4. Withdrawal requests disguised as “security verification” – Victims are tricked into whitelisting scammer addresses, thinking they’re securing their account.

And just like that, funds disappear into the blockchain abyss.

Coinbase’s Response? Lukewarm at Best

Rather than directly tackling the issue, Coinbase’s approach seems to involve:

  • Locking accounts proactively – because nothing says “customer support” like shutting down users’ access to their own money.

  • Telling people not to use VPNs – which is hilarious because actual scammers block VPN users from accessing phishing sites to make their attacks look more legitimate.

  • Offering near-useless customer support – Users report getting stuck in endless loops of generic responses and ghosting.

Meanwhile, competitors like Kraken, Binance, and OKX don’t seem to have this problem at nearly the same scale. So what gives?

Fixing This Shouldn’t Be Rocket Science

If Coinbase actually wants to clean this mess up, here’s a very basic to-do list:

  • Make phone numbers optional for advanced users who use authenticator apps or security keys.

  • Offer a “beginner” account mode that disables withdrawals—perfect for elderly or high-risk users.

  • Improve transparency and support – actually flag scammer addresses, block phishing domains, and maybe... answer emails?

  • Go after U.S.-based scammers legally – Many of them have terrible operational security, and Coinbase could make an example out of them.

Coinbase is in a unique position: it has the resources, regulatory goodwill, and brand trust to lead by example. But instead of making real security improvements, it’s leaving users to fend for themselves while watching millions vanish into scammer wallets.

Until they fix it, the best advice? Assume every “Coinbase support” call or email is a scam, and if you get locked out of your account, well... good luck with that.

READING CORNER

A collection of longer form content we are consuming this week 

New video update from Phenom Founder, Eric Muschinski on the current Tariff Turbulence

The prolific Fantom developer on why he quit DeFi

NEWS

Quick Hitters from the week

THE TWITTERVERSE

A collection of the most interesting stuff on Crypto Twitter this week

Matt makes a compelling argument for why the typical 4 yr cycle may not continue. Hint* its bullish

If you feel like you aren’t booking gains like last cycle, you aren’t alone. Professional VC’s are underperforming as well.

We probably won’t see an “alt season” like last cycle where you could throw a dart and get a 10x. There is simply too much fragmentation w/ 10s of millions of coins now. Fundamentals will matter if you want returns

MEMES

For the (crypto) Culture

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DISCLAIMER: None of this is financial advice. This newsletter is strictly educational and is not investment advice or a solicitation to buy or sell any assets or to make any financial decisions. Please be careful and do your own research.

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